FAQ

What is ALTAR?

ALTAR is a nomadic concept store that offers ‘artisanal products’ as well as its own handmade apparel line. ALTAR aims to provide you a curious and authentic shopping experience while sharing inspiring content. ALTAR also aims to collaboratively construct new projects with its artisans to contribute a free world full of crafts.

How can I sell my crafts on altar.co?

If you want to join our artisan family, please send an email to hello@altar.co with a brief story of your work including pictures. We will get back to you as soon as we check it out.

Is there a store?

We have a flagship beach store at Xuma Village at Bodrum.

How can I contact ALTAR?

You can always email us via hello@altar.co. We will reply to your mail within 24 hours.

How safe is my personal information?

All your information on your account is totally safe! Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process.

ORDERS

How do I proceed through the checkout process?

Once you are done adding items to your Shopping Bag, simply go over the Shopping Bag badge and click ‘’Checkout,’’ and we will guide you through the checkout process.

What methods of payment do you accept?

PAYMENT METHODS.........

When will I be charged?

You will be charged directly through your payment method once you place the order.

Does ALTAR handle international duties and taxes?

Unfortunately we do not cover international duties and taxes. Your payment at the checkout will include your product cost and the shipping costs. Please note that other fees may apply according to country and governmental laws upon customs. As the recipient, you may be held liable for all import duties, customs and local sales taxes levied by the country into which you want your order to be delivered.

How do I apply a discount code to my order?

You can enter your discount code on the Payment Page. Once you enter the code in the Add Promo Code box and click the Apply button, the discount will be reflected on the total charge immediately.

How can I learn the status of my order?

You will be notified with every step of your order via emails.

How do I track my order?

Once your order is shipped, you will receive an email from us with a tracking code. You can track your package from the relevant shipping firm with this code.

Can I change my order once it has been placed?

If your order has not been shipped yet, you can change your order. An item that has been already shipped cannot be replaced. At this time we are only accepting returns dispatched within 14 days, if you wish you can return the product you received and place another order.

Can I cancel an order?

You can only cancel an order before it has been despatched. If you wish to cancel an order please contact us via hello@altar.co 

Is it safe to use my credit card online at hipicon.com?

Absolutely! hipicon.com processes its online payments through secure servers. SSL security and anti-fraud features protect our system.

Do you offer gift packaging?

Unfortunately, we do not offer gift packaging at this time.

What is the currency you withdraw?

Your withdrawal will take place from the currency visible to you at the checkout.

SHIPPING

Can you ship products anywhere?

We offer worldwide shipping unless specified at the product page.

How much does shipping cost?

Shipping cost may vary depending on the item and the location of delivery. The total of your shipping cost will be calculated at the checkout, after the shipping address is provided. Please note that other customs fees and taxes may apply depending on the country and governmental laws.

• How long will it take for my order to ship?

Products of ALTAR Apparel will be shipped in 3 business days.

Other artisan products shipping times will vary depending on its craftsman's scheadule. If you have multiple products in your shopping bag with different delivery times, your complete order will be delivered according to the item with the latest delivery date. Please note that delivery time is counted as business days, and we cannot make shipments and deliveries on UK's or Turkey's national holidays.

Can I make changes to my shipping address after I place my order?

You may change your shipping address only if your order has not been dispatched yet. If you want to change the shipping address you placed for your order please contact our Customer Service Team at hello@altar.co

How do I know if my order has shipped?

Once your order has been shipped, you will receive an email with the shipment information. You will be able to easily track your order with the tracking code you will receive with this e-mail.

I have received an email about the shipment, but my order is still not here, what should I do?

You can track where your package is with the tracking code you received via e-mail. If you have any further questions, please contact our Customer Service Team at hello@altar.co.

My delivery has been delayed, why is that?

We want you to have a great shopping experience! We aim to meet our promised delivery times and we demand all our artisans of ALTAR to do the same. Unfortunately orders may sometimes be delayed for various reasons beyond our control such as production time etc. We will notify you as soon as we come across such possible delays on your order.

How long will it take to receive my order after it has been shipped?

We ship with DHL Express, and it should take 2-4 business days.

Do you internationally ship all the products shown on ALTAR?

Unfortunately we can not ship products that are over the varying weight/volume ratio internationally. You can check if an item cannot be shipped worldwide from the details section on the product page.

RETURNS

• How returns work?

You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and unworn, unwashed or not defective. Unfortunately, we cannot accept any returns that do not meet these requirements. Return shipping costs are the responsibility of the buyer. Returns made within 14 days of the receiving date will be issued a full refund to the original payment method excluding the original shipping cost.

How do I return an item?

To return an item, please submit a return request via our hello@altar.co e-mail address. Please include your order number and the reason for your return. We will review your request and issue you a return authorization upon approval and provide you with the mailing address for your return via e-mail. All items must arrive unused and in the original packaging. altar is not responsible for the lost or damaged items through a return.

How about exchanges?

Unfortunately we cannot offer exchanges at this time. You may return your product within 14 days after receiving the order and re-order your replacement item.

Are returns free?

Return shipping costs for a refund are not covered nor reimbursed by ALTAR, and are the responsibility of the buyer.

What if the item I received is damaged?

Though we hope this never happens, if you receive a faulty or damaged item, please notify us by e-mailing hello@altar.co and we will help sort out the issue.

How long will it take my return to be processed?

We try and process returns as quickly as possible. Once we have received the item it will go trough return authorization. Once the return is accepted it will be ready for the refund. We will refund your money to the payment method for the purchase. You will receive an e-mail notification once the refund is issued. It may take couple of business days for the refund to appear on your online statement depending on your bank.